Patient Participation Group

If any GS resident wishes to have an issue raised at the PPG, then please send an email to geoff_fowler@yahoo.com who is the GS representative .

Lambourn Surgery Patient Participation Group

The Lambourn Surgery Patient Participation Group (PPG) is a group of registered patients who are charged with working together with the practice to help them provide services that meet the needs of the patient population. Their purpose is described as: –

  • being a critical friend to the practice;
  • advising the practice on the patient perspective and providing insight into the responsiveness and quality of services;
  • encouraging patients to take greater responsibility for their own and their family’s health;
  • carrying out research into the views of those who use the practice;
  • organising health promotion events and improving health literacy;
  • regular communication with the patient population.

You will note that many of these objectives concern communication and this is a subject both the surgery management team and the PPG would like to improve. Together we have therefore agreed that the PPG will lead in improving communication with you, the patient population and this article is the first step on this journey.

It is our intention to structure communications with as many of you as possible using various media, including newsletter articles, email, social media and web pages and whatever else that you suggest may widen our audience.

Articles such as this will normally include news about healthcare in our community, key surgery messages and requests for involvement in improvement work being run by the PPG.

February 2020 report:

We are delighted that our communications initiative appears to have been well received. This news briefing is now included in print publications, community websites and email newsletters throughout the valley. We also have a regular slot on 4LEGS Radio. If you know of any communications medium that would like to include surgery news then please contact the PPG as below. In particular we would like to reach out to those who do not have computer access, so we are happy to provide printed copies for noticeboards, community areas etc.

As reported last month Dr Wanless and Dr Marriage have joined the practice and Dr Wallage has now left.  As there have been a couple of changes to our doctors in recent months some patients will now have a different doctor who is accountable for their care. This does not prevent you from requesting a doctor of your choice when you make an appointment.  If you would like to know which doctors list you are allocated to please contact the surgery via the contact form on the surgery website. www.lambournsurgery.co.uk

We are now well into the Flu season. Nationally the uptake of the Flu vaccination has been falling, increasing the risk of the spread of the virus. Locally 27% of over 65s and 55% of other eligible adults remain unvaccinated. The uptake amongst pregnant women and those with diabetes is low this year. The national supply issues of the vaccine are now resolved. The vaccination is free and recommended yearly for those most at risk from flu.

This includes

  • children aged 2 to 9 years old*
  • pregnant women
  • anyone living with a long-term medical condition
  • everyone aged 65 and over
  • people with caring responsibilities

If you fall into any of the above groups please contact the surgery as soon as possible to book your vaccination on 01488-72299.

*Please note that school aged children will receive their vaccination at school, only requests for 2-3 year olds need to contact the surgery.

For more information please visit: www.nhs.uk/flujab

Missed Appointments continue to be a cause for concern for our medical team. On average 55 Doctor appointments and 45 Nurse appointments are missed each month. The cost of such lost time is often mentioned in the press but the key implication is the lost opportunity for others requiring appointments. Please help to reduce the number of missed appointments at Lambourn Surgery by letting them know if your appointment is no longer needed. Did you know that you can get text reminders sent to your phone for appointments at Lambourn Surgery? You can sign up for this service by completing a form at reception or online at www.lambournsurgery.co.uk/navigator/change-of-personal-details/. If you are a carer or family member you can receive these reminders on behalf of someone who does not have or is unable to use a mobile phone, please contact reception. The surgery will need the patient’s written consent

If you have any ideas for improving communications or other aspects of the Lambourn Surgery service please let us know. You can contact the PPG via email; ppgchairpersonlambourn@gmail.com or in writing via the surgery office addressed to the Chairman of the PPG.

January 2020 report:

This month the surgery welcomes back Dr Sarah Marriage to the surgery team. Dr Marriage was a doctor in training here in 2015. Dr Marriage will be working on Mondays, Wednesdays and Thursdays.
Sadly on another note, Dr Wallage will be leaving us on the 31st December.
Dr Zoe Wanless will be joining the team from 3rd January; working Monday, Wednesday and Friday; she was also a doctor in training here in 2017. If you are a patient of Dr Wallage you will be transferred to one of the new doctor’s patient lists, this does not prevent you from requesting a doctor of your choice when you make an appointment.  Please make Dr Marriage and Dr Wanless welcome as they start their careers here in Lambourn and wish Dr Wallage well for his future career.

Please remember to order your repeat medication in good time. The dispensary needs 3 working days to process your requests and in the couple of weeks leading up to Christmas it may take longer as patients order in advance. Please order as follows:

  • Requested Monday – ready Thursday
  • Requested Tuesday – ready Friday
  • Requested Wednesday – ready Monday
  • Requested Thursday – ready Tuesday
  • Requested Friday – ready Wednesday

We hope that this article gives you a better understanding of how the PPG works with the Surgery and we encourage you to share ideas about how we can help the surgery provide outstanding service. One note of caution however, personal matters and individual complaints should be taken up directly with the surgery. You can contact the PPG via email (ppgchairpersonlambourn@gmail.com) or in writing via the surgery office addressed to the Chairman of the PPG.

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